Krystal Klear Pools, Inc.
Ratings updated October 17, 2026
About
Family Owned and operated since 1995. We strive to make your experience with us the best.
Customers mention charges, pool maintenance.
Services
- Swimming pool contractor
- Swimming pool repair service
- Swimming pool supply store
Reviews
Based on 29 reviews on Google
Donnie Babb
Edited a week ago
5 star service
Response from the owner · 2026-10-09T21:31:30Z
We’re sorry to see that you had a less-than-positive experience with us. We always strive to provide excellent service and would have appreciated the opportunity to address any concerns you may have had. We value our customers and welcome the opportunity to improve. Thank you for your feedback.
Aaron Bewley
a week ago
Took over ownership of a pool they installed and they are like having an old friend. Really can’t recommend them enough
Response from the owner · 2026-10-09T21:31:30Z
Thank you so much for the kind words! We’re so glad we’ve been able to help you with the pool and make the transition into your new home a little easier. Even though we didn’t originally build the pool for you, we’re proud to stand behind our work and be here when you need us. We truly appreciate your trust and recommendation!
Dwight Farrington
Edited a year ago
I used Krystal for about 3 years before everything went south. Algae, dirt and other debris started to become commonplace. I was a snowbird so wasn’t at the house part of the year. I decided to put a camera in the backyard. What I discovered was a pool tech that entered the back yard, dropped a chlorine tablet in the dispenser and that was it. No checking chemical levels, no scrubbing the sides of the pool and didn’t even empty the skimmer basket. Nothing. When I confronted the owner and explained the issue and was willing to share the video, she immediately fired me as a customer and refunded any prepaid services. Stay away.
Response from the owner · 2025-10-16T21:31:30Z
You have the wrong company, I am sorry you had a bad experience, however I do hope you find the correct company to leave a review on.<br>We do not have any customer in our system with your name, I am the owner of this company my name is not Krystal and I assure you, that I haven't spoke to you.
scott kervin
a year ago
I rarely leave reviews, but I feel compelled to share my experience to help others avoid the same frustration. I hired them based on their initial estimate and timeline, which seemed fair at first. Unfortunately, things went downhill fast. First, they ended up charging me 25% more than the original estimate without properly communicating or justifying the increase. There were vague explanations about “unexpected costs,” but nothing was documented or approved in advance. To make matters worse, the project took two months longer than promised. That’s a huge delay, especially when you’re planning around construction. There was poor communication throughout the process, and I constantly had to follow up for updates. The final result is fine, but the stress, delays, and unexpected costs made it a miserable experience. I expected more professionalism and transparency. I would not recommend this company unless you’re okay with surprise charges and missed deadlines.
Response from the owner · 2026-02-16T21:31:30Z
Thank you for taking the time to share your feedback. We would like to clarify a few points, as some of the information in this review does not accurately reflect what occurred.<br><br>The original estimate provided was specifically for relocating existing equipment and adding a salt system, based on the initially agreed-upon equipment location. After the estimate was given, the equipment location was changed at the customer’s request, which increased both labor and material costs. All adjustments and related costs were communicated and approved at the time, either verbally or via text message, before proceeding.<br><br>Regarding the timeline, we do not provide or guarantee exact completion dates due to the nature of our work and factors such as weather and material availability. Additionally, progress was impacted when the existing equipment was discarded by the customer prior to the new pad installation, even though the original scope did not include new equipment, requiring replacement equipment before work could continue.<br><br>We made multiple attempts to communicate throughout the project and were only able to receive responses via text messages. Despite these challenges, we completed the work as approved and in accordance with the changes requested.<br><br>We stand by our work and our documentation, and we are always happy to discuss project details directly with current or prospective customers who have questions.<br><br>
Raju Singh
a year ago
I'm so happy place is good
Response from the owner · 2026-10-09T21:31:30Z
Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and your trust in our company. It means a lot to our entire team, and we’re grateful to have had the opportunity to work with you!
Ben Font
2 years ago
They make my life easier by not having to worry about the pool . Very professional and great at what they do. My pool looks great great all the time! Highly recommended.
Response from the owner · 2026-10-09T21:31:30Z
Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and your trust in our company. It means a lot to our entire team, and we’re grateful to have had the opportunity to work with you!
Trails at Bentonville
3 years ago
I have used them for years. They are GREAT. Very helpful and professional!
Response from the owner · 2026-10-09T21:31:30Z
Thank you so much for the kind words! We truly appreciate your business and your recommendation. It was a pleasure working with you!
Kevin Higgins
4 years ago
Awesome pool builders with service too.
Response from the owner · 2026-10-09T21:31:30Z
Thank you for your kind words. We appreciate you taking the time.
Mike S
4 years ago
So, called to get quote on pool repair. Tech came out, very professional, spent 10-15 min at house, wk later repair quote was rather high and decided different direction. $150 service bill sent is pretty high to just get quote, but after calling office and hearing "service call is what it is"....will keep business at other pool companies in future.
Response from the owner · 2026-10-09T21:31:30Z
Thank you for taking the time to share your feedback. We’re glad to hear you found our technician professional and courteous during his visit.<br><br>Our $150 service call covers the technician’s travel, time, evaluation of the pool, and preparation of the repair estimate, whether or not the customer ultimately chooses to proceed with the recommended repairs.<br><br>We understand that not every repair is the right fit for every customer, and we appreciate the opportunity to have evaluated your pool. We wish you all the best!
Photos
Questions
How is Krystal Klear Pools, Inc. rated?
Krystal Klear Pools, Inc. is rated 3.8 from 29 Google reviews.
When is Krystal Klear Pools, Inc. open?
Monday: 8:00 a.m. to 4:00 p.m.. Tuesday: 8:00 a.m. to 4:00 p.m.. Wednesday: 8:00 a.m. to 4:00 p.m.. Thursday: 8:00 a.m. to 4:00 p.m.. Friday: 8:00 a.m. to 4:00 p.m.. Saturday: Closed. Sunday: Closed. Right now: Closed, opens 8 AM Monday. Times use America/Chicago.
What is the phone number for Krystal Klear Pools, Inc.?
The published phone number is (479) 770-5511.
