ABC APPLIANCE REPAIR
Ratings updated October 17, 2026
About
Appliance repair company. Serving Washington and Benton counties
Customers mention freezer repair, affordable, leaking, home warranty, diagnosis, professional staff.
Services
- Appliance repair service
Reviews
Based on 28 reviews on Google
Richard Larke
2 weeks ago
We only had to use Ben's service 2 times in the last 5 years. He did a great job of replacing a broken refrigerator light switch. Project was done in less than 10 minutes and at a VERY reasonable charge. Glad I had saved his business card from 5 years ago! He was quick to get here and right on the planned schedule. I sure will use Ben again if we ever have another appliance repair problem
Patrick Harris
a month ago
Great job. Nice service technicians. On time.
Response from the owner · 2026-09-25T21:31:28Z
thank you
Ms Val
Edited 5 months ago
Called out here for refrigerator leak. They said needs new hose and said we have to have a plumber. Plumber comes out. The refrigerator was leaking from the freezer. ABC just didn't want to fix it, imo. They also misdiagnosed our dishwasher. I didn't want to give details, but they seem to want them. Why would it matter if warranty or not? Be honest in all of your business dealings and do well. Then, you earn a good reputation. Disappointing because they did a repair for us a couple yrs ago and did great. Been recommending them since. I can't do that now.
Response from the owner · 2026-05-16T21:31:28Z
Not really sure who ms Val is. Hard to respond. When no review left. Could just be someone who is unhappy with a warranty claim that was denied. We have no control over other companies decisions to replace or repair an appliance. We repair and diagnose only from 3rd party companies sometimes.
Jacob Kline
Edited 8 months ago
The person who texts to “schedule appointment” is the most unprofessional person I have ever had a conversation with. Save your time and find someone else EDIT - your response is filled with lies .. We did not have a scheduled time with you EVER, you never asked what times we were available. You texted saying you could come between 2-4 and we nicely said that time only worked if you came at 4 or after. When you said you couldn’t guarantee that we said another day when you could come in the morning or after 4 that would be best. You said last call was 3-5 so we thought 4 would be fine. Please don’t lie and say we tried to dictate the schedule time because that is not true. I’ve attached proof to your allegations. Thanks.
Response from the owner · 2026-02-16T21:31:28Z
I'm sorry you feel that way. But as you were told in the text conversation, we only schedule in appt time windows. 8-10am, 9-11am, ..... 3 to 5pm is the last appt window. You told us to come after 4 pm that day which already had an appt scheduled at the 3 - 5 pm window. Because in your case you mentioned you have a napping baby during your schedule time window of 2 - 4pm. We then mentioned, if you need after hours we could come, but as a tenant in this case we do charge a $200 after hour fee to your property manager for doing so. We also said we could have our tech call on the way more than once. However, when told this, you only wished to try to dictate the schedule time we were going to service your microwave. By saying we could come the next morning before noon or only after 4 pm. But unfortunately, we were already booked and as I also mentioned, we do not service Gentry every day. Again, with at said and now that the conversation is not out of context, you mentioned there are other companies that can service your appliance in the area and we agreed that there are. But as a company that tries to service as many customers as possible in the NW Arkansas area. You are not always going to get the time you're requesting. But we do our best to try to accommodate. So again, we hope you find a company that is able to service your needs and allows you to set you appt time whenever you decide to let them come.
Davida Minnick
9 months ago
Dason from ABC Appliance came out today to look at my washer to determine why it was leaking. He listened to my concerns and was able to diagnose the problems. (Something the prior repair guy couldn't find) Dason took his time and the parts have been ordered. I highly recommend Dason from ABC Appliance. He is an awesome young man.
Response from the owner · 2026-02-16T21:31:28Z
Thank you. Glad we could help you
Tori Kotter
11 months ago
Dason is amazing! He's fixed several appliances. He's helpful, kind, professional and fast! Thanks, Dason! P.S. Idk what he is making, but he deserves a raise!
Response from the owner · 2026-02-16T21:31:28Z
Thank you.
Daniel Williams
a year ago
"Absolutely Bad at Components" - clueless about appliance parts. They should just rename themselves to this, because it perfectly describes their service. We had them sent out to work on our fridge through our warranty program, and it was a complete disaster. They came four times, and the fridge is still not working. Each visit, they showed up without tools or testing equipment, and their "troubleshooting" was just guessing-wrong every single time. The original ticket was submitted on July 20, and as of August 27, the fridge is still broken. After the fourth visit, they told the warranty company the issue was "out of their wheelhouse" and that they couldn't troubleshoot any further due to lack of knowledge. If that's true, why even come out at all? On top of that, they were completely unprofessional: • Never returned calls • Parked in the driveway, blocking anyone from coming or going • No uniforms or logos on their vehicles • Looked unprofessional in every way I would not recommend ABC Appliance Repair to anyone. You'd be better off buying a new appliance than
Response from the owner · 2025-10-16T21:31:28Z
Not sure who serviced you, but we have shirts with logos and trucks with logos on them as well. Unfortunately we may get assigned warranty service calls at times, but then different service companies get a call we serviced in the past reassigned the call. Probably be best to know who serviced you before you write a review. Anyway sorry whoever serviced you didn’t do a satisfactory job for you.
Jerry Sparks (Sparky65)
a year ago
Kevin was awesome he handled the problem professionally and ABC Appliance repaired it before the date originally stated. Thanks so much and will definitely use again
Response from the owner · 2025-10-16T21:31:28Z
thank you it was our pleasure to help you.
Rachel Aristeo
a year ago
Another company said the fridge was too old to fix and ABC drained a blocked tube, and restarted a fan that was broken & even uninstalled the broken ice dispenser I didn’t want! ABC fixed the fridge and Ben is a friendly, professional guy. ABC fixed my dryer for a reasonable price and said the switch was broken and if I wanted it fixed, just $20. They are the best 5/5 stars
Response from the owner · 2025-10-16T21:31:28Z
Thank you
Carrie Dean
2 years ago
Our home warranty sent out this company to fix our dryer. The technician had the parts on hand to get it drying again. The technician also notice a few other things they could get replaced and has those on order to bring when the parts arrive.
Response from the owner · 2025-10-16T21:31:28Z
Thank you
Photos
Questions
How is ABC APPLIANCE REPAIR rated?
ABC APPLIANCE REPAIR is rated 3.8 from 28 Google reviews.
When is ABC APPLIANCE REPAIR open?
Monday: 8:00 a.m. to 5:00 p.m.. Tuesday: 8:00 a.m. to 5:00 p.m.. Wednesday: 8:00 a.m. to 5:00 p.m.. Thursday: 8:00 a.m. to 5:00 p.m.. Friday: 8:00 a.m. to 5:00 p.m.. Saturday: Closed. Sunday: Closed. Right now: Closed, opens 8 AM Monday. Times use America/Chicago.
What is the phone number for ABC APPLIANCE REPAIR?
The published phone number is (479) 430-0306.
