Kinty Jones Heating & Cooling

Semi-annual service by "Eddy." Was a good guy and did great work. Enjoyed having him and his work in our home. True about all K-J people, it seems.

UPDATE: 10/14/26 - No resolution UPDATE: 9/24/26 - We still have no progress on the needed repairs and no call has been intiated from Kinty Jones to our phone. We did finally get the project manager to answer the phone, and when we asked where we were on getting someone to get the repairs going, his response was that he didn't even know where we were on our repairs. My question - why doesn't he know what is going on. Maybe it's because he hasn't stayed on top of this situation, he hasn't called to check in with us for an update, and he hasn't been to our home to see the lack of progress. He states that he is going to do some research and give us a call, of course no phone call. Kinty Jones did send us a contract that basically says that they are only going to fix the sheet rock and that that they aren't going to repllace the floors because we put the floors in. I'm sorry, that was 10-12 years ago that we put that in, and should have no impact on the decision to put the new flooring. The quote they got from the restoration company included putting in that flooring in. Their contract didn't say anything about replacing our vanity or the insulations that was lost in the attic. My husband called to find out why they weren't going to do all repairs needed even though it had been quoted by the resoration company; the project manager didn't even know what was in the quote, the project manager said he would find out and call us back, that was last week. We still have not heard back from him regarding any kind of resolution. INITIAL POST: Four months ago, Kinty Jones Heating & Cooling installed a new heat pump unit in our home. Approximately two weeks after the installation, the drip pan in our attic overflowed, causing extensive water damage to our home. It ultimately took four additional service visits before the drip pan issue was corrected. I am thankful that the HVAC problem itself has finally been resolved; however, the handling of the resulting damage has been extremely disappointing. The customer service and communication regarding the repairs to our home have been unacceptable. Calls are routinely not returned, decisions are not made in a timely manner, and we repeatedly have to contact the company ourselves for updates. The individual overseeing the repairs was at our home when mold was discovered, yet we later learned that this information had apparently not been communicated to the office. At one point, someone had been scheduled to repair the drywall even though the mold had not yet been properly remediated. Eventually, Kinty Jones hired a restoration company to remove the affected materials and treat the mold. That work was completed approximately one month ago. Since then, portions of our home have remained torn apart. We are down to the studs in affected areas, we have no bathroom sink, there is a hole in our ceiling, and we are walking on concrete floors while waiting for the repairs to be completed. What is most frustrating is the continued lack of communication. When we call for an update, we are repeatedly told that someone will call us back. Those calls do not come. We have also been told that someone will contact us later because they are assisting other customers. We understand that the company has other customers, but we are also customers—and we have been dealing with damage resulting from this installation for four months. Four months is more than enough time to resolve this situation or, at the very least, provide us with a clear repair plan, timeline, and consistent communication. At this point, I cannot recommend Kinty Jones Heating & Cooling, and I will not use this company again. I would prefer for this matter to be resolved directly and promptly, but if meaningful action is not taken soon, I will have to consider seeking legal advice regarding the damage and the continued delay in restoring our home.

Called them on Saturday morning. Had a technician out by noon. Fixed the problem in 30 min or less and was very professional and pleasant to talk to. Would 100% use them again.

I had fall maintenance done on all 3 heat pump units before the cold season begins. The technician was personable, knowledgeable and complete in his review of all 3 units. Quite happy with the service.

Heat and air works great so thankful for these guys

They do not stand by their company name. We bought a system from them 4 years ago. When we had issues, a tech came out and said it was a bad capacitor. After replacing that, we had concerns again. The same tech came out and said that our two stage system we bought and had installed by Kinty Jones was only running on one stage, was wired incorrectly, and had the wrong thermostat. He also said because of that our compressor was going bad. We asked what they would do to make it right since the tech was from the same company we bought it from. He did not offer a discount. He said his boss bought the company and they have been finding many problems . They are planning to change the name, according to this tech. There was no compassion, no compromise, no ownership, no standing behind the name of the company they bought. The technician was not professional and even asked my husband if he could have some of the wood screws he had out because he was working on a project. My husband said yes, and he then took more than he asked for. Not a big deal, but not professional. My husband told him he could write up a quote, but we would be getting a second opinion. We never heard back. I do not recommend this company.

Pedro did excellent work on my ac system. He went above and beyond when he encountered some extra issues beyond our initial concern.

We appreciated that the gentleman listened and was attentive to what we had to say. He was very professional and curtious and had the upmost respect. We highly recommend him to anybody. Yes we do give him a 5 star rating!

Super quick scheduling times and tech wasted zero time solving my ac issue, making my wife very happy! Highly recommend!