Certified Appliance Services

This place said it was open and I called. It did this weird forwarding thing and I was connected to some company out of the area. Not sure what's going on here.

A THIEF and LIAR, and genuinely nasty person. Josh Swinney came to my place and misdiagnosed my washer as having both the top and bottom control boards out, totaling hundreds of dollars. He hadn't been there very long, and I wondered how he could have diagnosed this in such short order. He informed me that the boards were backordered for 3 months. When I mentioned that the washer might still be under warranty, he huffily slammed the washer back together and seethed, "Well, I'm done here." He then proceeded to illegally charge me sales tax on service, which is not due in Missouri. After leaving my place, he logged onto Google Maps and left a 1-star rating for my company with which he had no interaction. THEN I called a second repairman who determined that the boards were not out but also were not backordered. All that was wrong was a faulty lid switch. JOSH SWINNEY will come to your house and lie to you about your appliance so that he can charge you hundreds of dollars, and he'll be really rude while he does it.

Sent a mechanic out to pull and tug on my ice machine and never did get it open. Was here 10 minutes and the next morning not only did my ice machine not work but now my ice machine is pouring water and my entire refrigerator and freezer is not working. Refused to send someone back out until Monday because they don’t work on weekends. Still charged me 75 dollars to mess it up worse!

Have used Josh for our appliances and he is always very professional and polite. He is also very prompt and honest with what repairs need to be done and in a timely manner. We will continue to use him for any appliance repair needs.

These guys are the best! Certified Appliance Services communicated with me completely, they do what they say they are going to do, and at a fair price. The Appliance "service" company I had previously called was the opposite, they strung our family out and we wiated and they kept making excuses, nearly 3 weeks, and still wasn't fixed. I called Certified and it was done! Really - don't call anyone else in NWA.

Kyle came out and fixed both our dishwasher and dryer in under an hour. He was able to pinpoint the issue within seconds and provided very sound advice. We will be back!

I highly recommend Certified Appliance. Josh was super helpful, communicative, and professional. Came out same day to assess my broken dishwasher and a few days later to install a new one. Super fast and quality service.

I could not say enough good things about this company. They went above and beyond to get my built in Microwave/ Oven fixed. They had to replace two parts on this microwave. Both Matt and Kyle were courteous and friendly and efficient. I highly recommend Certified Appliance Repair Service.

Matthew from Certified was great! Our refrigerator broke and the needed part was difficult to find but he powered through and ordered one but it was going to take two weeks to get it in but he temporarily fixed it until he part came in. He was always on time and texted as promised when he was on his way. I called three other appliance repair places prior to Certified. One never returned the call, one didn’t repair refrigerators and one wouldn’t come out on a Friday afternoon and told me they could come out the following Tuesday. I guess they expected me to buy ice and make the refrigerator an old fashion ice box. I highly recommend Certified