Certified Appliance

Our agitator went out on our washer and everyone from this company was amazing. We are back up and running and much cheaper than a new washer. Super friendly and very responsive. Highly recommend.

We recently needed a new drain pump for our dishwasher so I called Certified Appliance and they were able to get a technician out the same day to look it over. The technician, Josh, was super friendly, prompt, and very knowledgeable. Really appreciated them getting us back up and running quickly.

Our dishwasher stopped working yesterday, and after calling 2 companies who couldn’t get to me for a full week- I reached out to Certified Appliance NWA and they were able to be here first thing this morning! In our case, it was a 5 minute fix! 🙌 Kyle was knowledgeable, professional, efficient and affordable! The service call fee was literally HALF of what the other companies were! HIGHLY RECOMMEND when you kitchen and laundry appliances start having issues!

One of my guests at my Airbnb reported a bad gas smell after I had my stove repaired. I had them scheduled to come out and look at it. They were supposed to come out on 1/9 but they didn’t show due to weather (there was no weather till 3pm that day when it then started to snow which gave them 7 hrs to come out but anyhow ) The reason I’m giving it a 3 stars was 1. no one called me to tell me no one was coming out and 2. the guy I talked too on the phone was rude and unprofessional in my opinion. Josh came back out today and double check everything and it was fine. Josh was great the other guy not so much!

The technician came when he was supposed to and was quick to diagnose the issue. The cost was reasonable.

Josh quickly diagnosed my issue with my washing machine. Excellent service.

Great customer service

The customer service at this business is the best I have experienced in many years. They keep you informed and return calls. Prices are fair and explained up front. If you need appliance work give them a call.

I called Certified Appliance to come look at our dryer while I was out of town for work. While I am usually loathe to call a repair service (due to some bad experiences in the past), I didn't want my seven-person family to be without a dryer for two weeks until I got home, so I caved and called them out. They were courteous, responsive, and on time, but made two trips out, ordered the incorrect part (for which we had to wait 5 days), then told us that the "main board was fried, and there was nothing more that they could do". I arrived and read the code on the dryer's display, looked it up online and found that it meant "shorted thermistor". I found the correct thermistor for $23 at a supply house locally, went and got it the same day, installed it, and had my dryer back working with two hours of work. I paid 5+ times what the part was worth, only to have to go get it and repair the dryer myself. I certainly understand that I have to pay more if I cannot do the work myself (and was definitely willing to here), but am disappointed that this experience has once again reaffirmed my distrust of service companies.

When our stove randomly quit working, Kyle was able to come out quickly to check it. Luckily it was nothing serious and Kyle had the problem (a loose wire) diagnosed and fixed in minutes. He also checked our dryer vent that I thought might need to be cleaned out (We have four pets and lots of fur) but he said it was working just fine and even told us how to clean it ourselves in the future. We appreciate his honesty and courtesy and will be using Certified Appliance of NWA again in the future.