Webb Floors

Webb Floors completed a complicated wood and tile installation to perfection! Installers were all very polite and on time. Highly recommend this family owned company!

Best flooring store in NWA!

In response to the business reply: The project was completed 4 years. Two years after completion, Webb was contacted as concerns began coming up. We were told by Jeremy it would be fine. We were not given different options for install and we don’t have plywood subflooring anywhere in our house. We’re on a concrete slab. The flooring was floated over our old laminate, which was on the concrete slab with a vapor barrier. There was a dip between the dining room and kitchen they didn’t realize needed leveled until they began removing flooring. Pic included. Jeremy was not present and the workers had to leave to get concrete so they could at least finish. My child’s toy was the equivalent to a baby walker. If that voids a warranty then that needs to be mentioned at the time of purchase. No parent would purchase flooring like that. As for not being heard, of course I wasn’t. The entire conversation consisted of being yelled at and spoken through. As for the crew, I called Carrie the same day and had to let her know I was uncomfortable in my home. When you spoke to my husband, you brought up them trashing my driveway and how I complained about it. You said the crew apologized. I sent texts and videos of all of the dust in the house, and how they used my dining table as a work bench. It’s unfortunate. We also consider the matter resolved and will be using a different company for the repairs. Our project was rushed on Saturday after we said we could do it another day, and already being postponed. We opted to go ahead with the Saturday to accommodate Webbs busy schedule. Workers arrived angry, rushed the job, and trashed my driveway. DO NOT USE THEM. I was told my babies ride on toy voided my warranty. They used power tools in the house, dust was so bad I had to hire a cleaning company and have HVAC come out to inspect our AC system. After calling twice about my concerns with the floors bending, coming apart and breaking, I was told by Jeremy it was us "choosing a cheaper option" that caused it. We were not given any other options, and when I tried to speak up and defend that, I was yelled at, talked over and hung up on. He flat refused to hear anything. When I asked for proof that I opted out of other options, the yelling just continued. The "foreman" of the crew yelled at me in my home because he was mad about not being told about the need for leveling, and now he'd have to go get concrete. I contacted Carrie the same day this was happening and had to let her know what was going on, because at that point I was uncomfortable in my own house. (Luckily I still have all the texts and pictures.) From the bottom of my heart, spend your hard earned money on a business that deserves it. Any concerns you have will NOT be handled. And if you do happen to use them, get every single thing in writing and save EVERYTHING.

Best place to shop for floors in NWA would highly recommend !!

I have 4 cracked floor tiles that I needed to be replaced. I have the tiles and grout to replace them. Being a flooring company I thought that either they might could replace them or recommend someone to do it. No to both. Definitely wouldn't consider this place for future flooring needs. EDIT....Thank you for putting in your reply that there were some local handyman that I could call but didn't mention them to me in person while at your store when i asked for names. I apologize for asking for your help.

completely rude

Very happy with the quality of work and customer service provided by Webb Floors! Highly recommend.

Super nice ... Great prices ... Great installation crew ... 😎

I have been waiting for over a year to hear back from the manufacturer. Supposedly we were going to get right to the bottom of it, never heard anything.. floor will not stay together very unhappy