Mister Sparky Electrician Lowell

Perfect. Their employee even serviced my wife's pipes. Free of charge. Just ask Michael S. Of the Lowell branch perfect man for the job. Who knew dispatch and customer care did home visits. Hey I know maybe I should make a sign out front. Or better yet pay for a billboard...just ask to for Michael S. You'll then talk to their best employee. Just ask and you'll see for yourself the greatness of their employees.

We had services done in Early April of 2026. The technicians were great and got the job done mostly. They forgot to seal the panel but it honestly wasn’t a big concern. I figured we could do that ourselves and it wasn’t worth bugging them about it. Then we had some information that the county inspection failed. We didn’t get specifics on what was done and trying to get that information was a nightmare. The job was completed on 4/3/26. I called in early May and left messages trying to figure out what was going on with the failed inspection and what steps needed to take. They had my husbands number as the main number even though I signed the contract first - this makes zero sense. Nor does it make any sense that if they didn’t get a reply from my husband, why didn’t they reach out to me? Is it because I’m a woman? Who knows and who cares. Trying to escalate the matter the whole month of May on my own and finally got ahold of Tristan where we figured out where the communication breakdown happened. A proper follow up wasn’t done and I will partially admit to some blame for it. However I’m still not impressed with the lack of communication after the job was deemed complete when in fact it hadn’t been. We were told we wouldn’t have to start paying on the loan until the job was fully complete. This was completely untrue. A failed inspection being labeled as completed job is not accurate. We were told we wouldn’t have to pay until 45 days after the job was completed. They marked it as completed on their end with the loan company while in the middle of me trying escalate issues. Taking a month to escalate the issue and having to file BBB complaints and complaints with the AG to finally get their attention is just not right. I will admit that Tristan was apologetic and trying to get things taken care of after the fact. Truthfully, I won’t use their services again. And I stand by the statement. 3 stars to being in the middle for things finally being addressed after a month of trying to escalate issues and concerns. Best they’re getting from me.

I felt that Mr. Sparky overcharged for the services rendered considering one GFI plus a replacement a plug cost maybe $100 charged me an outrageous price of 600 i will not use or recommend them.

Mister Sparky responded quickly to our request, came in a timely manner, wore booties in the house, super friendly and quick to replace a ceiling fan. Landen was the tech and we were so pleased with his service.

Hold on to your wallet. This company will work you hard to sell you on things you don't need. They don't just come out and repair what you called them to repair, they snoop around at all things electrical and then try to make you believe that the house is going to burn down or an appliance will get a surge and stop working - they will tell you anything to sell you on the upgrades. This house is a rental and is 5 years old and has been maintained very well. I called them out and they promptly had someone at the residence within a couple of hours. My request was to repair some wiring that had come disconnected. Before I know it, they send me this estimate with pictures of my breaker box opened and saying that breakers needed to be replaced and that I needed a whole house surge protector to protect my appliances, which may be so. But the quote for the whole house surge protector and secondary surge protection (?) was over $1500.00. So, the tech showed up and instead of taking 15 minutes to repair what I had called them for, he was there an hour looking into a lot of the electrical things of the house to see what he could replace. At the end of it all, I had an estimate of over $4700.00 of replacements, whereas the original issue I called about just required rewiring a connection that had come loose (which I could have done myself, but was unavailable). They probably have some talented and experienced electricians working for them, but they seem more about the money than anything else (including telling you the truth).