Floor Coverings International

I had a great experience with Floor Coverings International from start to finish. My sales guy, Mike, was wonderful to work with. He helped me pick the perfect LVP flooring for my home and made the whole process effortless. The LVP looks stunning, and the quality and installation were top-notch. My new floors completely transformed the space!

We were totally satisfied with our flooring project from start to finish. Dallas, our salesman, was very responsive, helpful, and knowledgeable. We chose engineered hardwood and are very happy with our choice of color and texture. Rob had an amazing crew do the install led by Caesar who proved to be great to work with. We have a 3,000 sf house and 100% of the floors had to be covered. They tore out the old flooring, installed the new floor and moved the heavy pieces of furniture. The fact that they finished the entire project in two days is incredible, due to their experience and very hard work. We couldn't be happier with the outcome and we would definitely recommend Rob and Floor Coverings International of Northwest Arkansas

Total Pros! Excellent sales rep [Dallas McC], customer service, front & back office, clear communications and did what the said they were going to do on schedule. César & his crew are efficient experienced strong knowledgeable highly-skilled and fast moving. Altho each installer on the crew can do all of the tasks, César takes care of the seaming and much of the finish work. 1100sqft (LR, 3 BR&closets + Hall) done in ~4hrs Also the crew has a good time: they are always finding something to chuckle about. As an extra bonus - if U play 🎶cumbia, musica latino🎶 while they work you may get the added attraction of some excellent singing & dancing. I did. Altho I thought that's is how they tested their carpet installation. Thank you FCI for a job well done - Highly Recommend.

They are very comparable to other flooring companies in town. The difference is they supplied SERVICES like bringing samples out to make sure my choice would match. They called ahead of time to schedule the appointments for installation and they did my entire bedroom, including moving furniture in and out of the room within four hours. The sales rep was very accommodating and the men that came out to do the actual work. we’re very polite and worked diligently. To get the job done

That is an interesting response considering the fact that you called me the morning after I left my review. I really do not want to go into every single detail of our experience with FCI. I feel as though my star rating is fair, and I think that you know that. I will just say that I would not recommend this company for large tile installation projects. The main areas where I feel we were let down are as follows: -Lack of appropriate steps taken to protect our possessions with plastic masking. -Lack of proactive communication when initial installation was sub par. -Lack of appropriate clean up. (grout left on door frames) -Lack of attention to detail in the tile installation. While it is better than the initial installation was panning out to be, there are still some areas of concern including places where there simply isn't any grout. I was given sanded caulk to fix these issues myself. Not really something I would expect when paying over $20,000 for my project. -Discoloration of the grout throughout. Some areas are clearly gray while others are the brown color that I chose. This company has a policy where you pay 50% down and then the final 50% is due only when you are completely satisfied. However, you will be "politely" rushed to pay that last 50% even if the job is not to your liking. Truly, when the project is only expected to take two weeks but your family ends up being displaced for over a month, there comes a point when you pretty much just have to accept the work as is in order to move on with your life.

New carpet is beautiful. Especially love how they come to your house with all the samples, so you can compare them to your home! Thank you!!

I had my flooring installed by this company and the whole experience genuinely impressed me. They were professional from day one and made sure I always knew what was happening by giving me updates every single day. What stood out most was how seriously they took the details — even after the installation was finished, they came back and fixed every small imperfection I pointed out without making me feel like I was asking too much. It’s clear they take a lot of pride in their work. They went above and beyond for me, and I wouldn’t hesitate to recommend them to anyone looking for quality craftsmanship and reliable service.

From beginning to end Mike and Rob were exceptional! Mike came out to the house to measure and brought so many samples to look at so we could start with the right product/price with the quote. They were great the day of demo/install and met with us with the contractor to put a plan together, which was really nice. The also checked in at the end of the first day for progress. What was supposed to take three days was only two which was so nice! We highly recommend Floor Covering International of NWA!!

We just had floors put in this week. They finished a day ahead of schedule and the product and installation was top notch. I would definitely use this company for any flooring needs you have. Job well done!