Carpet One Floor & Home

Very disappointed with my experience with Carpet One. We spent several thousand dollars on our carpet installation, and the customer service and follow-through afterward have been extremely frustrating. The installation crew arrived late and took twice as long as I was originally told it would. They also caused damage to several baseboards during the installation. What should have been a straightforward repair turned into weeks of chasing the company for updates. They eventually scheduled someone to come out to make the repairs, but the day came and no one showed up. Once again, I had to reach out myself to find out what was going on. They came out the following day, and I specifically explained that the damaged baseboards needed to be sanded and repainted. Instead, they simply painted over the damage. The end result looks terrible and does not look like a professional repair. Overall, the biggest issue has been the lack of communication, follow-through, and attention to detail. I should not have to repeatedly chase a company, especially to get damage from their own installation team repaired. I would not recommend this company. Unless you want to be responsible for constantly following up and are okay with mediocre repair work, I would look elsewhere.

Lindsey Rentas at Carpet One in Rogers was fantastic. No pressure, super knowledgeable, and she took the time to help me find exactly what I needed. Customer service like this is rare. If you're looking for flooring, ask for her. Highly recommend.

Carpet One is a one-stop shop for all things flooring. They have truly helpful experts who are knowledgeable and truly helpful.

I am incredibly disappointed with the customer service and warranty support from Carpet One in Bentonville. I filed a warranty claim for carpet that is severely matted down, and it was denied under the false pretense that I didn't have it professionally cleaned. This is completely untrue. I have the black-and-white receipts proving my carpet was regularly cleaned by Stanley Steemer within the exact 12- to 18-month windows required by the manufacturer. Even after forwarding this proof, Carpet One and their owner, David Faulkner, refused to reopen the case or do anything to help. Here is the real catch: the "independent" inspector they used was Laura West from Elite Inspections LLC. She is essentially the only choice for these companies in Northwest Arkansas, and inspectors like her are completely in the pockets of Carpet One and the big carpet manufacturers (Engineered Floors/Dream Weaver). The system is rigged. The inspector protects the companies that supply her with steady work, the manufacturer uses her biased report to issue a quick denial, and Carpet One refuses to fight for the customer—even when you show them physical proof that you followed the warranty rules to a T. They do not stand behind what they sell. Save yourself the headache and buy from somewhere that actually values customer service after the sale instead of hiding behind a rigged inspection process.

First half of experience went great, ordering of products and taking our money, over 8k tile and carpet. Then it became a nightmare, scheduled an installation date 3 weeks in advance. Crew showed up a day late then the left all of a sudden and didn't return for 3 days then left again for another 2 days then left again, its been 2 weeks and very little has gotten done I've got furniture coming and guest come soon. Im in a big bind now trying to get someone to finish.

Whether flooring or cabinets see Lindsey she is excellent and will keep at until your satisfied. Great communication.

The day I walked into Carpet One in Rogers, I had about given up on my search for flooring… I was confused and frustrated to say the least. Then I met Rachael ! She was not pushy, she answered all of my questions (of which there were MANY) with patience and knowledge. She listened to my ideas and helped me bring them to life. She came to my home and measured and gave me estimates with no pressure. When I made my decision, She coordinated everything. This wasn’t just an easy install, as it revolved around painting and other home repairs. The installers were wonderful. On time, treating my furniture with care, explaining the schedule and answering questions. I am so very happy with my flooring. I wouldn’t change a thing ! Especially deciding on Carpet One !!

Had a great experience at carpet one in Rogers. The carpet installers were very professional and respectful when spoken to they did an excellent job